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Terms and conditions

Warranty Terms & Conditions
  1. KDK’s quality assurance means all Products are engineered to last under normal household use. The Products are subjected to rigorous testing and assessment as to their quality and fitness. Warranties as to the merchantability and fitness for purpose of the Products are implied under applicable consumer protection legislation.
  2. Warranty is valid only in respect of KDK products bearing the Singapore Safety Mark sticker and models belonging to Singapore Market and sold by Capital Distributors (S) Pte Ltd to its authorized dealers. Warranty does not include installation.
  3. To the extent permitted by law, Capital Distributors (S) Pte Ltd is not liable for any indirect, special or consequential loss or damage arising in any way in relation to, or use of, the Product/s or from the use of the Website.

Warranty does not cover the following; not limited to:-

  1. Damages resulting from incorrect installation due to connection to the wrong mains voltage, or improper connection of piping or hoses.
  2. Repair/services for installation of more than 3.6 metres in height from floor level, 
  3. False ceiling works, including installation or servicing of concealed water heaters
  4. Finishes, consumables such as batteries, remote control, fan blades/guards and regulators, shower head, filter body; 
  5. Use, other than in accordance with the instructions for operations;
  6. Transport and labour charges;
  7. Faulty installation or mishandling;
  8. Scratches, corrosion, rust, color deterioration and stains;
  9. Obstruction caused to access electrical parts/products;
  10. Cleaning, reconditioning and lubrication.
  11. Wear and tear
  • Duration: 1 year from the date of purchase.
  • Coverage: Coverage: Defects in materials and workmanship under normal use. For details on exclusions, refer to KDK Warranty Exclusions.
  • Warranty Service: On-Site

IMPORTANT NOTE:
Enterprise Singapore recommends engaging a reliable contractor to conduct a Ceiling Fan Suspension Safety Check at least once every two (2) years to ensure the fan remains safe and secure.

Effective 1 February 2026, the warranty coverage for Motors of KDK DC Ceiling Fans will be extended to three (3) years from date of purchase

  1. The 3-Year extended warranty covers the motor of KDK DC Ceiling Fans only.
  2. Only KDK DC Ceiling Fans purchased on or after 1 February 2026 are eligible for this Extended Warranty.
  3. All expenses related to service charges, transportation, and other charges not limiting to those incurred for repairs or PCB (Printed Circuit Board) replacements shall be borne by the customer starting from the 13th month of the Extended Warranty Coverage.
  4. This Extended Warranty is valid only if the customer provides proof of purchase with receipt that is dated and clearly identifies the eligible product
  5. Warranty is valid only in respect of KDK products bearing the Singapore Safety Mark sticker and models belonging to Singapore Market and sold by Capital Distributors (S) Pte Ltd to its authorized dealers. Warranty does not include installation.
  6. The other terms and conditions stated under Clause 1 of General Warranty remains applicable
  7. Capital Distributors (S) Pte Ltd reserves the right to amend the terms and conditions of this Extended Warranty without prior notice.

All KDK fans other than ceiling fans are covered by the manufacturer’s standard warranty, commencing from the date of purchase or installation.

  • Duration: 1 year from the date of purchase.
  • Coverage: Defects in materials and workmanship under normal use. For details on exclusions, refer to KDK Warranty Exclusions.
  • Warranty Service: Walk-in service at authorised service centres.

All KDK Home Shower are covered by the manufacturer’s standard warranty, commencing from the date of purchase or installation.

  • Standard manufacture 2-year warranty: Covers defects in materials and workmanship under normal use.
  • 5-year water tank warranty: Applies to storage heater water tank only; workmanship is not included.
  • For full details on coverage and exclusions, please refer to the KDK Warranty Exclusions.
  1. Capital Distributors (S) Pte Ltd reserves the right to inspect and test the Products for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective parts/Products replaced by Capital Distributors (S) Pte Ltd under this warranty will be deemed to be the property of Capital Distributors (S) Pte Ltd.
  2. The Customer must retain the invoice issued by Capital Distributors (S) Pte Ltd as proof of purchase in order to be eligible to make a warranty claim. As a Capital Distributors (S) Pte Ltd product warranty is a non-transferable right, a warranty is deemed void upon the transfer of ownership of the Product/s (exclusions apply).
  3. Capital Distributors (S) Pte Ltd decision on all questions relating to complaints as to defects either of workmanship or materials shall be conclusive and the buyer shall agree to abide by such decision. Any appliance or defective part which has been replaced shall become property of Capital Distributors (S) Pte Ltd.
  4. The Customer shall waive all or any claims for compensation monetary or otherwise which he/she may be entitled to and shall agree to accept any compensation whatsoever by way of additional repairs or otherwise which Capital Distributors (S) Pte Ltd in its absolute discretion may deem fit to offer. The giving of compensation under this paragraph shall be subject to the other provisions of the warranty.
  5. The undertaking and/or completion of repair, service or replacement of the Product or its parts shall in no circumstances extend the warranty period of the Product and it shall thereafter continue to apply only for the remaining warranty period of the Product.

Kadeka’s quality assurance means all Products are engineered to last under normal household use. The Products are subjected to rigorous testing and assessment as to their quality and fitness. Warranties as to the merchantability and fitness for purpose of the Products are implied under applicable consumer protection legislation.

Standard products: 12 months from date of purchase.

For Wine chillers:

  • Orders on/after 1 April 2024: 24 months.
  • Orders before 1 April 2024: 12 months.

Cooling products: All include a 5-year compressor warranty.

Warranty coverage is subject to exclusions listed in the KDK Warranty Exclusions.

Warranty does not cover the following; not limited to:-

  • Damages resulting from incorrect installation to wrong mains voltage;
  • Cosmetic finishes and consumable items, including but not limited to batteries.
  • Use, other than in accordance with the instructions for operations;
  • Transport and labour charges;
  • Faulty installation or mishandling;
  • Scratches, corrosion, rust, color deterioration and stains;
  • Obstruction caused to access electrical parts/products;
  • Cleaning, reconditioning and lubrication, gas top-up;
  • Any damage arising from natural events or other force majeure events, accidents, misuse
  • Repairs carried out by unauthorised persons without the knowledge or approval of Capital Marketing (S) Pte Ltd.
  • Warranty is valid only in respect of Kadeka products belonging to Singapore Market and sold by Capital Marketing (S) Pte Ltd to its authorized dealers.
  • To the extent permitted by law, Capital Marketing (S) Pte Ltd is not liable for any indirect, special or consequential loss or damage arising in any way in relation to, or use of, the Product/s or from the use of the Website.
  • Capital Marketing (S) Pte Ltd reserves the right to inspect and test the Products for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective parts/Products replaced by Capital Marketing (S) Pte Ltd under this warranty will be deemed to be the property of Capital Marketing (S) Pte Ltd.
  • The Customer must retain the invoice issued by Capital Marketing (S) Pte Ltd as proof of purchase in order to be eligible to make a warranty claim. As a Capital Marketing (S) Pte Ltd product warranty is a non-transferable right, a warranty is deemed void upon the transfer of ownership of the Product/s (exclusions apply).
  • Capital Marketing (S) Pte Ltd decision on all questions relating to complaints as to defects either of workmanship or materials shall be conclusive and the buyer shall agree to abide by such decision. Any appliance or defective part which has been replaced shall become property of Capital Marketing (S) Pte Ltd.
  • The Customer shall waive all or any claims for compensation monetary or otherwise which he/she may be entitled to and shall agree to accept any compensation whatsoever by way of additional repairs or otherwise which Capital Marketing (S) Pte Ltd in its absolute discretion may deem fit to offer. The giving of compensation under this paragraph shall be subject to the other provisions of the warranty.

Your new product is warrantied against manufacturer defects within the warranty validity period as stipulated below.

 

Warranty Coverage:

  • Duration: 1 year from the date of purchase.
  • Coverage: Covers defects in materials and workmanship under normal use
  • Warranty Service: Walk in

Exclusions:

  • Damage caused by misuse or neglect.
  • Normal wear and tear, corrosion, rust or stains.
  • Modifications or alterations.

Bertazzoni products are covered by a repair warranty for a period of 1 year from the date of purchase for orders placed before 1 January 2024. For orders placed on or after 1 January 2024, the warranty period is extended to 2 years.

This warranty covers only defects in materials or workmanship that affect the proper functioning of the Product. Bertazzoni’s primary obligation under this warranty is to repair or replace defective parts or components. If repair is not feasible, Bertazzoni will provide a reasonable alternative solution to resolve the issue.

 

The warranty expressly excludes the following:

  1. Improper installation or installation not in accordance with Bertazzoni’s guidelines;
  2. Misuse, negligence, or abuse;
  3. Damage caused by external forces, including but not limited to accidents, power surges, fire, pests, water ingress, or natural disasters;
  4. Cosmetic issues, including but not limited to scratches, dents, discoloration, or other aesthetic defects that do not affect functionality;
  5. Consumable or limited-life components, including but not limited to light bulbs or filters.

 

This warranty is valid only for the original purchaser and is non-transferable. Warranty service must be carried out exclusively by Bertazzoni’s authorised service providers.

Eurocave’s quality assurance means all Products are engineered to last under normal household use. The Products are subjected to rigorous testing and assessment as to their quality and fitness. Warranties as to the merchantability and fitness for purpose of the Products are implied under applicable consumer protection legislation.

 

Capital Marketing (S) Pte Ltd offers a warranty that covers manufacturing defects.

 

Warranty does not cover the following; not limited to:-

  1.   Damages resulting from incorrect installation to wrong mains voltage;
    b.    Finishes, consumables such as batteries;
    c.    Use, other than in accordance with the instructions for operations;
    d.    Transport and labour charges;
    e.    Faulty installation or mishandling;
    f.    Scratches, corrosion, rust, color deterioration and stains;
    g.    Obstruction caused to access electrical parts/products;
    h.    Cleaning, reconditioning and lubrication;
    i.    Damages arising from or due to acts of GOD, accident, misuse or repairs by unauthorized person without the knowledge or approval of Capital Marketing (S) Pte Ltd;
    j.    Modification or installed with dimmer;
    k.    Any alterations or amendments to this warranty card.

Warranty is valid only in respect of Eurocave products belonging to Singapore Market and sold by Capital Marketing (S) Pte Ltd to its authorized dealers.

 

To the extent permitted by law, Capital Marketing (S) Pte Ltd is not liable for any indirect, special or consequential loss or damage arising in any way in relation to, or use of, the Product/s or from the use of the Website.

Capital Marketing (S) Pte Ltd reserves the right to inspect and test the Products for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective parts/Products replaced by Capital Marketing (S) Pte Ltd under this warranty will be deemed to be the property of Capital Marketing (S) Pte Ltd.

The Customer must retain the invoice issued by Capital Marketing (S) Pte Ltd as proof of purchase in order to be eligible to make a warranty claim. As a Capital Marketing (S) Pte Ltd product warranty is a non-transferable right, a warranty is deemed void upon the transfer of ownership of the Product/s (exclusions apply).

Capital Marketing (S) Pte Ltd decision on all questions relating to complaints as to defects either of workmanship or materials shall be conclusive and the buyer shall agree to abide by such decision. Any appliance or defective part which has been replaced shall become property of Capital Marketing (S) Pte Ltd.

The Customer shall waive all or any claims for compensation monetary or otherwise which he/she may be entitled to and shall agree to accept any compensation whatsoever by way of additional repairs or otherwise which Capital Marketing (S) Pte Ltd in its absolute discretion may deem fit to offer. The giving of compensation under this paragraph shall be subject to the other provisions of the warranty.

Applicable Products: Wine Chillers, Chest Freezers, Beverage Showcases, Island Freezers, Ice-Cream Showcases, Backbar Coolers, and similar cooling equipment.

  1. Scope of Service
    • The package covers preventive maintenance as outlined in the official service checklist
    • Any service requested outside this checklist will incur additional charges.

  2. Customer Responsibilities
    • Customers must remove and replace all stored items (e.g., wine, cigars, food, beverages) before maintenance.
    • If assistance is requested from our service partner in handling stored items, the service provider will not be liable for any accidental damage. Customers must acknowledge and agree to this before assistance is provided.

  3. Parts & Consumables
    • The package includes replacement of the charcoal filter (for wine chillers) as part of the maintenance.
    • All other consumables or spare parts (e.g., fuses, light bulbs) are not included and will be charged separately.
    • Any replacement parts require prior customer approval before installation.

  4. Access & Safety
    • Safe and unobstructed access to the unit must be provided.
    • Additional charges may apply if service is delayed due to unsafe or restricted access.

  5. Warranty & Liability
    • This maintenance package does not extend the product’s original warranty.
    • The service provider is not responsible for pre-existing defects, loss of stored items, or consequential damages resulting from product failure.

  6. Scheduling & Cancellations
    • Appointments must be scheduled in advance.
    • Cancellations or rescheduling must be notified at least 2 working days in advance; late cancellations may incur a fee.

  7. Emergency & Additional Services
    • Emergency or urgent visits outside the regular maintenance schedule may incur extra charges.
    • Any additional services requested during maintenance will require prior approval and will be billed separately.

  8. Service Records
    • A record of all maintenance visits will be maintained and shared with the customer for reference.

  9. Termination of Service
    • The service provider reserves the right to suspend or terminate the maintenance package if repeated non-compliance, unsafe conditions, or breach of terms occur.

Applicable Products: Kitchen appliances including Hoods, Hobs, Ovens, Microwaves, Steam Ovens, and similar cooking equipment.

  1. Scope of Service
    • The package covers preventive maintenance as outlined in the official service checklist.
    • Any service requested outside this checklist will incur additional charges.

  2. Customer Responsibilities
    • Customers must ensure the appliance is clean and free of any obstructions prior to service.
    • Any personal items or cookware stored near or on the appliance must be removed.
    • If assistance is requested from our service partner in handling or moving items, the service provider will not be liable for any accidental damage. Customers must acknowledge and agree to this before assistance is provided.

  3. Parts & Consumables
    • Consumables and spare parts are not included in the package (e.g., bulbs, filters, seals, fuses). These will be charged separately.
    • Any replacement parts require prior customer approval before installation.

  4. Access & Safety
    • Safe and unobstructed access to the appliance must be provided.
    • Additional charges may apply if service is delayed due to unsafe or restricted access.

  5. On-Site Limitations
    • If the condition of the product is beyond what can be maintained on-site, the appliance may need to be taken off-site for a more thorough service.
    • Customers will be informed and must approve before any off-site service. Additional charges may or may not apply depending on the extent of the work required.

  6. Warranty & Liability
    • This maintenance package does not extend the product’s original warranty.
    • The service provider is not responsible for pre-existing defects, loss of personal items, or consequential damages resulting from appliance failure.

  7. Scheduling & Cancellations
    • Appointments must be scheduled in advance.
    • Cancellations or rescheduling must be notified at least 2 working days in advance; late cancellations may incur a fee.

  8. Emergency & Additional Services
    • Emergency or urgent visits outside the regular maintenance schedule may incur extra charges.
    • Any additional services requested during maintenance will require prior approval and will be billed separately.

  9. Service Records
    • A record of all maintenance visits will be maintained and shared with the customer for reference.

  10. Termination of Service

The service provider reserves the right to suspend or terminate the maintenance package if repeated non-compliance, unsafe conditions, or breach of terms occur.

Installation will be handled by the appointed installers of Capital Distributors (S) Pte Ltd. Customer information will be shared with the installer solely for the purpose of arranging and completing the installation on the confirmed delivery date.

Scope of Standard Installation

Standard installation refers to the installation of a ceiling fan to an existing electrical point on a concrete ceiling below 3.6m. Where required, dismantling of an existing ceiling fan at the same location is included.

Any works outside this scope, including additional equipment or modifications, are non-standard and must be agreed separately with the installer.

Additional Works

Optional works or non-standard installations may include, but are not limited to:

  • Supply of additional electrical lines or power points

  • Concealed wiring to fan points

  • Supply of on/off switches

  • Bypassing existing speed regulators or light dimmers

  • False ceiling reinforcement or patching

  • Disposal of existing ceiling fans or lights

  • Installation on high ceilings (above 3.6m)

  • Re-location, re-installation, or shifting of existing fans

  • Wi-Fi pairing service

All additional works are quoted separately and are not the responsibility of Capital Distributors (S) Pte Ltd. 

  • Basic installation fee applies per ceiling fan.

  • Additional works or modifications are charged separately by the installer.

 

General Conditions

  1. Capital Distributors (S) Pte Ltd holds no liability for agreements made between the customer and the installer regarding additional works.

  2. In the event of any dispute regarding the installation, a transportation charge of $35 (inclusive of GST) may apply to return the product to our warehouse.

  3. If the customer requests installation at a different address, a charge per subsequent address may apply.

  4. All installation charges are subject to site conditions, and the installer reserves the right to adjust fees if unforeseen circumstances arise.

Warranty

All KDK ceiling fans appointed and installed by Capital Distributor(s) are covered by a three (3)-month installation warranty, commencing from the date of installation.

This warranty covers defects arising solely from installation workmanship and must be reported within the warranty period.

Exclusions

The installation warranty does not cover, but is not limited to, the following:

  1. Product defects or manufacturing faults (which shall be subject to the manufacturer’s warranty, where applicable);
     b. Misuse, negligence, abuse, or improper operation of the product;
     c. Electrical issues arising from existing wiring, power supply fluctuations, or power surges;
     d. Modifications, repairs, or reinstallation carried out by unauthorised third parties;
     e. Normal wear and tear;
     f. Issues arising from structural conditions of the premises (including but not limited to ceiling condition or mounting surface).

Capital Distributor(s) reserves the right to inspect and assess all warranty claims. Any works required outside the scope of the installation warranty shall be chargeable.

  1. Standard Installation is limited to onsite measurement, fabrication of an acrylic panel that is custom fitted to your window opening. The ventilating fan will then be installed on this acrylic panel. Wiring works will also be included which tapping the electrical point from existing bathroom lights. All other scope of work is not included which includes but not limited to running a new electrical line and supply an on/off switch. You may view the step-by-step installation process here: How do KDK Ventilating Fan installation works?
  2. For avoidance of doubt, the onsite measurement covered under our Standard Installation package allows our service partner to measure the window size for the fabrication of the acrylic panel based on the size of the ventilating fan selected by the customer. Any changes will be subjected to additional charges.
  3. Standard installation covers window sizes within 550mm (Width) x 600mm (Height). In the event that your window size is larger than 550mm x 600mm, you will be required to top-up the balance on site.
  4. In the event that the customer has scheduled an installation but is unable to proceed, a transportation fee of $35 and an administrative charge of $10 for rescheduling will apply. If our service partner has already attended the appointment and the customer subsequently decides to cancel the installation, a transportation fee of $35 will be charged.

Instant Heater

Installation will be carried out by the appointed installers of Capital Distributors (S) Pte Ltd. Customer information will be shared with the installer solely for the purpose of arranging and completing the installation.

Standard installation for an instant water heater refers to either:

  • New installation connected to an existing electrical point and 2-way water tap; or

  • 1-to-1 replacement of an existing instant water heater using the existing heater point and 2-way water tap.

All standard installation charges are exclusive of piping, electrical wiring, and trunking works, unless otherwise stated.
 Dismantling of the existing instant water heater is included for replacement installations only.

Any works outside the scope above shall be considered non-standard and will be charged separately.

Storage Heater:

Installation will be carried out by the appointed installers of Capital Distributors (S) Pte Ltd. Customer information will be shared with the installer solely for the purpose of arranging and completing the installation.

Standard installation for a storage water heater refers to the installation or replacement of one unit connected to:

  • An existing electrical point, and

  • Up to two (2) shower points within the same bathroom.

Standard installation excludes all piping works, hose, check valve / pressure reducing valves, concealed or exposed trunking, electrical rewiring, and false ceiling works.

Dismantling of an existing storage water heater at the same location is included for replacement installations only.

Any works outside the scope above shall be considered non-standard and will be charged separately.

Any additional works or materials required outside the Scope of Installation shall be quoted and agreed separately between the customer and the installer.

This includes but is not limited to:

  • Piping and wiring

  • Trunking works

  • False ceiling works

  • Pressure reducing valves

  • Disposal of existing water heaters

  • Any other non-standard installation works

Capital Distributors (S) Pte Ltd bears no responsibility or liability for any additional works agreed between the customer and installer.

Installation Requirements & Restrictions

  1. Licensed Installation Requirement
    For safety and regulatory compliance, installation of all KDK storage water heaters must be carried out by a PUB-licensed plumber. Self-installation is not permitted.

  2. Mounting Method for Storage Water Heaters
    Storage Water Heaters are designed for wall mounting only. Ceiling mounting is strictly prohibited.

  3. Wall Type Requirement
    Storage water heaters can only be installed on solid concrete walls. Installation on partition walls or non-load-bearing walls is not permitted.

  4. False Ceiling Installation (Storage Water Heaters)
    Installation is allowed only if there is a minimum clearance of 500mm for safe mounting and future servicing. Installations below this clearance cannot be carried out.

  5. Right to Decline Installation
    The appointed installer reserves the right to decline or abort installation if site conditions do not meet the above requirements or pose safety risks.

General Installation Conditions

  1. Installation charges are subject to the prevailing Installation Charges Guide and may vary depending on heater type, installation type, concealment requirements, and site conditions.

  2. Approximate costs are based on estimation and may change following an onsite assessment.

  3. Capital Distributors (S) Pte Ltd shall not be responsible for the workmanship, operation, or performance of any third-party installation services.

  4. In the event of any installation dispute, a transportation charge of $35 will apply for return of the product to the warehouse.

  5. A $35 charge per subsequent address applies if delivery and installation are requested at a different location.

Booking & Appointment

  • We make every effort to bring commonly required parts based on the reported fault.
  • If unforeseen issues arise during diagnosis, necessary parts may not be available on-site. A follow-up appointment will be scheduled to complete the repair.

Customer Responsibilities

Customers must ensure that a safe and suitable working environment is provided for the service personnel, including but not limited to:

  • Accessible power and/or water supply;
  • Proper and safe site conditions for installation, dismantling, or servicing (e.g. no gas leaks, stable mounting points).

Failure to provide a safe working environment may result in rescheduling of the appointment and/or additional charges.

The service personnel/technician reserves the right to refuse to install, dismantle, or service the Product, or to impose additional charges, if the work area is deemed inaccessible, dangerous, restricted, or hazardous, including but not limited to areas containing chemical fumes, unsafe structures, or issues relating to connections or external insulation materials not caused by the Product.

Cancellation & Rescheduling

Kindly WhatsApp us at 9462 9687 and provide your contact number or address so we can reschedule your appointment.

  • Cancellations or rescheduling must be made at least 24 hours in advance to avoid a $30 fee.
  • For full details, see our Cancellation Policy on the website.

General Exclusions: 

  • Servicing is available only for products purchased in Singapore and that carry the Safety Mark.
  • Please note that warranty does not cover transport. Customers are responsible for 2-way transport of their items to our service centre. If transport assistance is required, our team can provide it for an additional charge.

Service Process
Products brought to our showroom will first undergo diagnosis by our technician. Repairs will proceed as follows:

  • Warranty cases: Repairs will be carried out if the fault is covered under warranty.
    • Please note: Wear-and-tear parts (e.g., blades, fan covers, remote control) are excluded from warranty coverage.
  • Non-warranty cases: Customers will be contacted with a quotation for parts before any repair is performed.

Repair Authorisation

  • No paid repairs will be carried out without customer approval.
  • If a quotation is declined, the product will be returned unrepaired after diagnosis.
  • Any payments collected prior to repair are non-refundable if the repair is declined.

Uncollected Items

  • If a customer declines the repair, the product must be collected within 1 month from the date we notify the customer
  • Items not collected within this period may be disposed of without further notice, and we shall not be liable for any loss or damage.

Spare Parts 

Spare parts are subject to availability. Delays may occur due to sourcing uncommon parts or manufacturer constraints.

Customer-supplied parts are not accepted.

Product Condition
Products must be clean, complete, and safe to handle.

If a product is excessively dirty, customers may be required to clean the product before repair can proceed. We reserve the right to refuse or delay servicing if the product is unsafe, heavily modified, or poses a risk to our technicians.

Charges & Payment

  • Repair fees are payable before inspection.
  • Required spare parts will be quoted after diagnosis, and repairs will proceed only upon customer approval.
  • Capital Distributors (S) Pte Ltd uses reasonable commercial endeavours to ensure all necessary spare parts are available for warranty repair or service.

     

  • We are not liable for delays due to:
    • Sourcing unusual or uncommon parts
    • Manufacturer production constraints
    • Circumstances beyond our reasonable control

Coverage Notes

  • Spare parts and service are available only for products purchased and used in Singapore that carry the Safety Mark.
  • Except for KDK ceiling fan models, all other KDK products must be brought to our Customer Care Centre for repair or servicing.

Labour Warranty: Covers the same reported fault for 90 days from the service date.

Parts Warranty: Covers replacement parts for 90 days.

⚠️ Important

  • New faults or issues unrelated to the original repair will incur additional charges.
  • Customer-supplied parts are not accepted.

On-Site After-Sales Services Charges

At Booking: Basic diagnosis and transportation fees are collected at the time of booking via the website.

On-Site Payment: Additional labour or spare parts charges will be quoted on-site and payable upon completion if the customer proceeds with the repair.

Payment Methods

  • Payable via PayNow or cash, unless otherwise agreed in writing.
  • If payment cannot be collected on-site, we reserve the right to reschedule the service appointment.

Indoor After-Sales Service Charges

  • In-House Charges: $32.70 per set (normal size product*, customers are required to bring in item for service)
  • In-House Charges: $43.60 per set (large size product**, customers are required to bring in item for service)
  • After-Sales Service Charges are strictly for Diagnosis, Transport and Labour only, cost of spare parts or any mechanism required to repair/service the product

*Normal size KDK product: Stand / Table / Box / Wall & Ventilation Fan.
**Large size KDK product: Air Curtain, Hand dryer, Industrial Wall Fan & Industrial Ventilation Fan.

Collection & Delivery Charges

If you require collection or delivery of the product, additional charges will apply.

  • $10 per order (online order only)
    Monday – Friday: 10am – 5pm.
  • Payment to be made in advance. Delivery charges inclusive of GST.
  • For assistance of collection & delivery service for KDK products for servicing, the 2-way transportation fee will be $43.60 inclusive of GST (collection & delivery)

Payment Method 

  • Contactless payments only: PayNow or NETS
  • Credit card payments (VISA / Master) accepted for amounts above $50

This Cancellation Policy applies to all bookings made through our service portal for installation, servicing, and maintenance work (the “Services”).

  1. Definitions
  • Booking Date: The date on which the customer schedules a service.
  • Service Date: The scheduled date of the service delivery.
  • Customer: The person or entity booking a service.
  • Service Provider: The technician, contractor, or professional performing the work.
  1. Cancellation by Customer

Customers may cancel a confirmed service booking in the following ways:

  1. Cancellation Time Frames
Time before Service Dates Cancellation Fees
>48 hours No charge 
<24 hours $30 (incl GST) 
Non-arrival / No-show$30 (incl GST)

Service fees exclude parts/materials unless specified in booking.

b. How to Cancel

To cancel, customers can contact customer service directly at Whatsapp 94629687 or our hotline at 62889190.

Cancellations are only confirmed once the customer receives an acknowlegement.

  1. Rescheduling

Customers may request to reschedule prior to 24 hours before the service date with no penalty subject to availability.

  • Rescheduling with less than 24 hours’ notice may incur a rescheduling fee of $30.
  1. Cancellation by Service Provider

We reserve the right to cancel a booking due to:

  • Unavailability of technicians
  • Safety issues or unforeseen circumstances
  • Inability to obtain required parts

In such cases:

  • Customers will be offered an alternative date; or
  • Full refund of any paid amount should you choose to cancel the appointment fully (no cancellation fee).
  1. Refunds
  • Refunds (if eligible) will be processed within 7–14 business days.
  • Refunds will be issued using Bank Transfer 
  1. Special Circumstances
  2. Force Majeure

If cancellation is due to events outside reasonable control (e.g., weather, natural disasters), we may:

  • Reschedule without fee; or
  • Refund paid amounts.
  1. Parts Ordered / Custom Materials

If parts have already been ordered or are custom-made, cancellation may incur additional costs.

  1. No-Show Policy

If the customer is not present at the scheduled time and has not canceled:

  • It’s considered a No-Show.

No refunds will be given.

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